Loading...
Worldwide shipping2018-09-05T12:51:32+00:00
FAQ ABOUT SHIPPING

Here you can find the answers to most of the common questions regarding our shipping.

To which countries do you deliver?2018-09-05T12:52:52+00:00

Click HERE for a complete list of countries where we deliver and the shipping cost per country.

My package should have been delivered, what should I do?2018-08-31T13:43:41+00:00

Is the delivery time expired and you still haven’t received your order? Please contact us at customercare@senz.com and quote your order number. We will then immediately request your tracking information and locate the whereabouts of your order.

Which delivery companies do you use?2018-08-31T13:42:21+00:00

For delivery within the Netherlands we use DHL. All delivery’s outside The Netherlands are done by Fedex.

Can I get my order delivered at a pick up point?2018-08-31T13:37:11+00:00

We have an agreement with our partners to deliver at private residences or company addresses, where someone is always available. When the courier doesn’t find you at the point of delivery he will attempt twice more, before returning the parcel to the recipient. With Fedex deliveries it is possible to collect your parcel at a Fedex pick up point. With PostNL and DHL we do not have this agreement, but  experience has taught us  that it depends on the postal worker (maybe he chooses to leave your parcel at a pick up point).

Is there a Track and Trace number for my delivery?2018-08-31T13:35:29+00:00

After your order leaves our warehouse an automatically generated email with the track & trace link is sent to you. This way you are able to follow your shipment to your doorstep.

My package arrived damaged, what should I do?2018-08-31T13:34:50+00:00

If damage is visible on the outside of your package, we advice you to not accept the package. If this is not possible anymore, please contact us at customercare@senz.com to take care of possible replacement.

I might not be home at the time of delivery, what can I do?2018-08-31T13:33:06+00:00

We recommend you fill in a shipping address where you, or your family/friends/colleagues, are available to accept the package. The postman is allowed to deliver your package at an adjacent address. In that case, you will find a delivery note in your mailbox with information of where to to collect your package. Alternatively, the postman will return the following day for a second delivery attempt. If delivery is still not possible, you will be asked to pick up your package or to make an appointment for another delivery. In both cases, you’ll receive a written notification in your mailbox. For orders within the Netherlands we use DHL. For orders elsewhere we use Fedex.

Can I pick up my order at your office?2018-08-31T13:27:45+00:00

Unfortunately not. Although we appreciate good company, we try to work as fast as possible. Therefore we don’t hold any stock at our office but send out the order from our external warehouse.

How long does it take for my order to arrive?2018-08-31T13:26:48+00:00

We always try to process your order right away so you’ll receive your  the senz°  item (s) within the estimated delivery time. Please click here to see the overview. Did you not receive your order and the delivery time has expired? Please contact us!

I live outside of the European Union. Do I have to pay taxes?2018-08-31T13:23:51+00:00

All prices shown on our website are including 21% VAT. If you live outside of the EU you do not have to pay this VAT, but please be aware that import duties, fees and local VAT could possibly be charged by your local customs. These charges have to be paid by the recipient of the parcel. As customs policies and import duties differ per country, we cannot tell you what the charges could be, nor does senz° have control over these charges.

This website of the European Commission gives an indication of import duties charged per country (product code: 6601), which are calculated over the net value of the product and which need to be added next to the local VAT to come to a total cost. Please note that senz° cannot be held accountable for the information found on this website. For full and current information we advise you to contact your local customs office..

Based on your billing and shipping information the VAT will be updated during checkout in our webshop.

What are the shipping charges?2018-10-18T12:44:28+00:00

To see the respective rates for shipping to your country, please see the shipping rates overview.

All prices will be updated during checkout based on your billing and shipping information.

Warranty claim

Leave your information and we will contact

you as soon as possible.