I didn’t correctly fill out my contact information, what do I do?

It can happen that you accidentally fill in a wrong or incomplete address. Our order system is quick and your web shop order is sent directly to our logistics partners. They will process your order and, in most cases, make them ready for immediate shipment. This happens automatically and addresses are not checked in advance. If you detect this immediatly between Monday and Friday during office hours, please contact us at +31 (0)15 256 20 04. This way it’s likely we can still make the changes for you.

If you  detect this outside office hours, please send an email to customercare@senz.com. In this case we cannot implement any changes and must await to receive your order, to return to our external warehouse. Once the placed order arrives back to our warehouse, we will contact you to resend the order: please note, you are now responsible for the shipping fee of the 2nd shipment.

By |2018-08-31T11:56:22+00:00August 31st, 2018|0 Comments

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