Do you have a repair shop for my broken umbrella? Why not?
Because of the complex structure of our models, we do not have the right materials to repair defects. For this reason we do [...]
What do I do if the store of purchase doesn’t exist anymore?
If you are experiencing problems with your umbrella but you can’t go back to the vendor, please contact us at customerservice@senz.com and we’ll [...]
I lost a part, now what?
check our missing parts page to find out which part(s) you need and what information you need to collect. Then, send an email to customercare@senz.com with your [...]
There is something wrong with my senz° but I don’t have the receipt. What can I do?
When you don’t have a receipt and you can’t go back to the store of purchase, please check out our warranty page for the correct [...]
Who can I contact if something is wrong with my senz° product?
Officially your vendor is responsible for handling your claim and your purchase receipt serves as your warranty. You can go back to the [...]
What are the procedures for warranty claims?
At senz° we have the ‘SENZIBLE WARRANTY' warranty. Regarding warranty we are always acting on good judgment and practical ideas or understanding At [...]