senz° FAQ

Keep the long side down when you open and close the senzº umbrella. Is it stormy outside? Then point the short side of the umbrella towards the wind.
Please follow the specific instructions in our online user manual for opening and closing your senz° umbrella.

Thanks to its unique shape, your senz° will float through the wind while you hold it firmly in just one hand.

Hold your senz° with the short side facing the wind. If the wind is at your back? Hold your senz° umbrella on your shoulders.

For more information see our online user manual.

Folding your senz° umbrella is very simple. We are more than happy to explain to you how it's done:

1. Make sure the senz° label of the canopy is on top so you have a flap on both sides.
2. Fold the flaps over each other away from the label. The flap with the Velcro straps must be on top.
3. Roll the Velcro straps around your senz° and put your umbrella in its sleeve. For more information please see our online user manual.

The senzº umbrellas come with a UV50+ protective layer. This means that more than 98% of the UV rays are blocked. You can use your senzº as a sunshade to prevent you from a sunburn. In addition, we recommend you use sunblock.

To keep your senzº in top condition, leave it open to dry fully before storing it in the supplied sleeve. This lengthens the lifespan of your umbrella considerably.

Keep your senzº umbrella safe in the sleeve when not in use. The canopy and other parts of the umbrella are protected by the sleeve against damage and lengthens the lifespan of your umbrella. Store your senzº in the sleeve when the canopy is fully dry.

If your umbrella has a production fault, you can return it for a free repair within two years of purchase, or three years if you’ve registered your umbrella. Your umbrella, together with your proof of purchase can be sent to us by using our return form. If you have any questions regarding our warranty policy, please send an email to care@senz.com.

Check which part you need. Complete the spare parts request form. After you have submitted the form, we will send you the spare part.For more information please see our spare parts page.

All senzº products come with a standard two-year warranty. However, if you register your senzº umbrella we will extend your warranty for an additional one year. If you have further questions regarding our warranty, please send an email to care@senz.com.

Visit our product registration page and enter the requested information to register your product for an additional year of warranty.

As happens with many quality brands, senz° umbrellas are sometimes counterfeited and or brought into the market unauthorized. Obviously, these products do not meet the quality and safety requirements that senz° requires from its products.

As you will understand, such products are not covered by the warranty and service conditions of senz°. Also, these products cannot be sent for repair to the official senz° dealer.

Although such products are difficult to recognize from the real products, the price is a good indication. Original senz° umbrellas are available from € 49.90. If a (web) store offers you a senz° umbrella for a considerably lower price, there is a high risk that it is an imitation or unauthorized product.

In addition, you can easily check whether the (web) store which is offering the product is an official senz° dealer. Click here for an overview of the senz° dealers.

Obviously senz° is doing everything in its power to prevent imitation products and or unauthorized sales of its products. Unfortunately, this is not possible in all cases.

If you have any questions, please contact senz°.

Please contact us directly on +31 (0) 76 50 41360 during office hours, so that we can make the necessary adjustments where possible. Should you notice an error outside of office hours, please contact us via email shop@senz.com if you notice an error outside office hours. Please contact us directly if you want to cancel an order.

Orders can be easily paid up front with iDeal, MisterCash, Payconiq, GiroPay, MyBank, creditcard, PayPal or Apple Pay.

After your order has been shipped, we send you an e-mail containing detailed tracking information.

Orders placed on workdays before 15:00 (CET) will be shipped the same day. UPS and DPD strives to deliver your package within a few working days. You will be informed by e-mail about the schedule of the delivery. Upon delivery and receipt of the package you will need to sign for it.

UPS or DPD informs you via e-mail about your scheduled delivery. In the event of an inconvenient delivery, you can reschedule or have the package delivered at your neighbour or a parcel shop.

All products are picked, packed and shipped from The Netherlands.

Delivery costs are clearly indicated in the shopping basket before you proceed to checkout to complete your order.

To return your senz°, please use our return form and send us the unused products, in the original packaging, within 14 days of the purchase date. To reduce waste, the return form is available upon request via email. Please contact care@senz.com to request it.

We trust that your purchase of the senz° was a well-considered decision, with sustainability in mind, and we hope our products fully meet your expectations. If the senz° doesn’t meet your needs, return shipping will be at your expense. However, you can request a return label at a reduced rate, with sustainability as a priority.
We will issue a credit note and refund your purchase within 8 days of receiving the products.

If you'd like to exchange your (unused) senz° within 14 days of purchase, we're happy to help! Just send an email to care@senz.com, and we'll send you the return form so you can indicate your preference for a different senz°. We'll keep you updated throughout the process.

Our HQ in The Netherlands is open on business days from 08:30 – 17:00 (CET). Both our HQ and partners are closed during national holidays.

At senz°, we are dedicated to responsible business practices. For us, CSR means prioritizing not just profit, but also the impact we have on the environment, society, and our employees. Sustainability guides everything we do, from product development to daily operations.

Yes, senz° is B Corp certified. Want to learn more about our certification? Visit our page on senz° B Corp.

The B Corp certification is vital for senz° as it validates our commitment to sustainability, social responsibility, and transparency. It confirms that we meet the highest standards in environmental impact, employee rights, and social engagement. This certification enables us to amplify our positive impact and reinforces our continuous drive for improvement. We are proud of this recognition, as it motivates us to contribute even more to a sustainable future.

Our umbrellas and trolleys are made in China. Together with our producers – who are regularly audited under the BSCI standard – we ensure a production process that values quality, fair working conditions, and care for the environment. In various factories, our products are assembled daily with great precision and dedication.

There are plenty of options for doing business with us. To allow us to provide you with a considered response, please send an e-mail to b2b@senz.com stating your proposal clearly and concisely.

If you would like to become a senzº retailer, please send an e-mail with your store name, address, website, three other brands you carry and some photos of your store to b2b@senz.com.

Making people happy with our umbrellas is what we love to do. We hope you do too. So we’re offering the opportunity to order a larger quantity of personalised senzº umbrellas as corporate gifts. Please contact us for the many possibilities.

b2b@senz.com of +31 76 504 13 60