I have not received my order. What should I do?
Is the delivery time expired and you still haven’t received your order? Please contact us at [email protected] and quote your order number. [...]
Which carrier do you use?
For all deliveries, we use PostNL as our trusted carrier.
Can I get my order delivered at a pick up point location?
We have an agreement with our partners to deliver at private residences or company addresses, where someone is always available. [...]
My package has arrived, but it is damaged. What should I do?
If damage is visible on the outside of your package, we advice you to not accept the package. If this [...]
I might not be home at the time of delivery, what should I do?
We recommend you fill in a shipping address where you, or your family/friends/colleagues, are available to accept the package. The [...]
Can I pick up my order at your office?
Unfortunately not. Although we appreciate good company, we try to work as fast as possible. Therefore we don’t hold any [...]
How long does it take for my order to arrive?
We always try to process your order right away so you’ll receive your the senz° item (s) within the estimated [...]
I live outside of the European Union. Do I have to pay taxes?
For customers living outside of the European Union all prices shown on our website are excluding VAT, but please be aware [...]
What are the shipping charges?
To see the respective rates for shipping to your country, please proceed to checkout. All prices will be updated during [...]
