We are sorry to hear if you are not happy with your purchase and you decide not to keep your senz° umbrella. If you would like to make a return, you can return the umbrella within the statutory period of 14 days and send it back to us in the original packaging and plastics, including packing list and invoices. Our address is:

senz° international bv
attn: customer care
De Tweeling 24A
5215 MC ’s Hertogenbosch
The Netherlands

Please include a note which tells us why you are sending back the umbrella to us. Once we have received the package, we will contact you regarding the amount to be refunded. Please note – the shipping fee is not refunded!