Of course it is possible for you to exchange the purchased senz° for another model or colour. We don’t recommend this, due to the extra shipping fee, charged to the customer for returning the senz° umbrella and for the replacement  order to be send after that. What we often suggest is to see if there is anyone who wants to take over your purchased senz° (friends family, colleagues, etc.). You can then order a new senz° from our webshop. If this is not possible, please contact our customer care department. They will instruct you on how to return the senz° and order a new one.