We keep it simple
At senz° we are clear about our warranty:
2 year for all our storm umbrellas and accessories!
We want to offer customers the best experience possible. Therefore we aim to handle your claim within a week. But we’ll always try to be quicker!
How to handle a warranty claim
At senz° we like to pay attention to the environment. Therefore, you don’t have to send us your umbrella if something is wrong with it.
You bought your senz° in a retail/online store
In this case the retailer is responsible for dealing with your claim. Please contact the store directly: they too apply the no-nonsense warranty and will be of service. Don’t forget your receipt, which serves as your warranty. It is not necessary to contact us in this case.
If going back to the store is not an option or if you received your senz° umbrella as a gift, please fill in the form on the right. Mention when and where you got the umbrella from. Our customer care colleagues will gladly look at the possibilities to assist you.
You bought your senz° in our web shop
Please fill in the form below so we have all the information we need to help you. We will then contact you as soon as possible!