Our no-nonsense warranty simply means that when your senz° umbrella shows production defects within the warranty period which make it unusable, you will always get a voucher to replace it with a new senz°!

We keep it simple

At senz° we are clear about our warranty:
2 year for all our storm umbrellas and 6 months for our other products!

Please note; You will receive a voucher to use in our webshop. The amount corresponds with your purchase price.

We care

We want to offer customers the best experience possible. Therefore we aim to handle your claim within a week. But we’ll always try to be quicker!

We go the extra mile

Are you missing a part of your umbrella, like an eyesaver or top cap? Let us know and we will send you the part free of charge!

How to handle a warranty claim

You don’t have to send us your umbrella if something is wrong with it. For this reason, we will also not reimburse the costs of return. Please fill in the form beside so we have all the information we need to help you. We will contact you as soon as possible!

Please address your reseller if you didn’t buy the umbrella on www.senz.com. Our resellers are informed about our warranty.

Please note that the warranty period of 2 years starts on the date of your purchase and this 2 year period does not reset, when you receive a voucher for a replacing senz° umbrella.

Does your warranty concern a different senz° product? Click here to fill in the warranty form for our other senz° products.

Want to discover how to get the most out of your senz° umbrella? Please visit our tips & tricks page.

Warranty case evaluation Reference sheet

Step 1 | Personal information


First name

Last name

Email address

Phone number



Step 2 | Product photos

Please upload two photos to identify the defect (required)

Photo of the whole umbrella (2 Mb max)

Photo of the defect (2 Mb max)


Step 3 | Product details

The product details help us to identify the products and improve them in the future

Your model

Product number (located in the top of the umbrella)

Where did the issue occur? (Check the issue overview)

Colour of the umbrella icon at the bottom of the handle

Black umbrella icon

White umbrella icon

No umbrella icon


Step 4 | Proof of purchase

Only with valid proof of purchase you can claim the no-nonsense warranty.

Copy of your receipt or invoice (2 Mb max)

Date of purchase

Additional remarks