Our no-nonsense warranty simply means that when your senz° umbrella shows defects within the warranty period which make it unusable, you will always get it replaced with a new senz°! No excuses, just fast and simple!

We keep it simple

At senz° we are clear about our warranty:
2 year for all our storm umbrellas and accessories!

We care

We want to offer customers the best experience possible. Therefore we aim to handle your claim within a week. But we’ll always try to be quicker!

We go the extra mile

Are you missing a part of your umbrella, like an eyesaver or top cap? Let us know and we will send you the part free of charge!

How to handle a warranty claim

You don’t have to send us your umbrella if something is wrong with it. Please fill in the form beside so we have all the information we need to help you. We will contact you as soon as possible!

Step 1 | Personal information

Title

First name

Last name

Email address

Phone number

Country

 

Step 2 | Product photos

Please upload two photos to identify the defect (required)

Photo of the whole umbrella (2 Mb max)

Photo of the defect (2 Mb max)

 

Step 3 | Product details

The product details help us to identify the products and improve them in the future

Your model

Product number (located in the top of the umbrella)

Colour of the umbrella icon at the bottom of the handle


Black umbrella icon

White umbrella icon

No umbrella icon

 

Step 4 | Proof of purchase

Only with valid proof of purchase you can claim the no-nonsense warranty. If you don't have proof of purchase (anymore), we will also take your claim into consideration. In this case we will review whether and to what extend we can accommodate.

Copy of your receipt or invoice (2 Mb max)

Date of purchase

Type of retailer

Additional remarks